Privacy Policy

Privacy Policy

Here at PAC Collars we are committed to ensuring that your right to privacy online is maintained.
Information about you with which you supply us will only be used by us to fulfil an order placed by you or to enable us to provide you with a better service.

Set out below is a summary of our privacy policy

If you have any queries about or wish to update or delete any of your personal information, then please email us at


When you simply visit no personally identifiable information is collected about you.

When you shop with us, you’ll need to provide consent for us to process your information so that we can fulfil your order. This consent is our legal basis for processing.

Type of information How we use it
Name postal and email addresses and your telephone number To deliver your orders
To send you service information relating to your orders
For fraud prevention
Payment details To take payment and give refunds where necessary
For fraud prevention

Once you have placed an order with us, we’ll keep hold of the following information:

Type of information How we use it
Your purchase history, To fulfil your orders, provide customer service and handle returns
Your contact history with us To provide you with customer service and support

When you use our website, we will also collect the following information:


 Type of information How we use it
Your device IP address To protect our website from fraud or malicious software
The type of device you are using to access our website To improve your shopping experience by displaying our website in the best way for your device



We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with the following data controllers:

Our delivery companies – Royal Mail, Parcelforce

Pac Collars takes appropriate steps to ensure that your privacy is maintained. Access to your personal information is restricted to those members of our staff who require such access in order to carry out their duties.

We do not currently, and will not in the future, provide any of your personal information to other companies or individuals without your permission. However, your credit card details will need to be provided to companies who authorise and process payment. These companies will only use such information for the purposes of facilitating your payments for an order placed with Pac Collars.

Please note that this Privacy Policy and our procedures apply only to the Pac Collars web site and not to any site which is linked to our site.


Pac Collars will use your email address in order to fulfil your order and, unless you have indicated that you do not wish to receive such information, we may provide you with information from time to time about our services, special offers and other initiatives.

you can opt-out of receiving marketing emails from us at any time by:

  • Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
  • Updating your email preferences within your customer account
  • Contacting our customer care team

If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.


This web site uses cookies to enable you to shop with our shopping basket facility, you must have cookies enabled to order on this site. We do not use cookies to collect any data about you from which you can be identified.

Any data stored and processed about you will be stored and processed in the United Kingdom and will not be sent outside the United Kingdom except to fulfil an order that you have placed.

When you first land on our website, we’ll show you a message to let you know that we use cookies, and to ask for your consent to store them on your device. You can disable cookies within your internet browser settings.



We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with a fast, efficient service, from checkout to delivery, each and every time you shop with us.

We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.


When it comes to your personal information, you have the following rights:

  • The right to be informed about how we use your information
  • The right to access any information we hold about you
  • The right to correct any inaccurate information that we hold about you
  • The right to request that we delete information that we hold about you
  • The right to request that we stop processing your information i.e. using it for any or all of the purposes set out in this privacy policy
  • The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
  • The right to object to, and opt-out of our email marketing at any time

We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us.


From time to time, we may update our privacy policy to reflect changes in the way we provide our services to you, or in accordance with changes in data protection law. We encourage you to stay familiar with our privacy policy but rest assured that If any significant changes are made, we will let you know.

If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to contact us.


We welcome all feedback, good or bad. If you:

  • Have any questions about how we collect and use your information
  • Would like a copy of the information we hold about you
  • Would like to update or remove any of the information we hold for you
  • Would like to exercise any of your rights explained above

You can either email us at or call our customer care team

This privacy policy was last updated on 21st March 2018